Deluxe Twin Room
- 2 Single beds
Aparthotel · Krakow · Lesser Poland
Crystal Suites Chez Helena
An apartment-style stay in the heart of Krakow's Jewish Quarter, where attentive service and a storied setting meet.
- Historic Kazimierz location on Szeroka Street
- Apartment-style rooms with kitchenettes and laundry
- Rated 9.5 for rooms, service, and value
9
Perfect
285 reviews
Booking.com 9 · 285 reviews
About
Crystal Suites Chez Helena
Crystal Suites Chez Helena occupies a house on Szeroka Street in the centre of Krakow's historic Jewish Quarter, Kazimierz. The building is notable as the childhood home of cosmetics pioneer Helena Rubinstein, a detail that adds a layer of local history to any stay. The property runs as a set of apartments rather than a conventional hotel, giving guests more space and the tools to self-cater.
The suites come with fully equipped kitchenettes, washing machines, and separate sitting areas, while the building itself keeps things quiet despite the lively street outside. Guests consistently mention the comfort of the beds, the spotless cleaning, and staff who are both knowledgeable and generous with their time — small gestures like flowers and wine have been known to appear without being asked.
- No smoking on site
- Wi-Fi
- Safe deposit box
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
In brief
What works, what to weigh
+
Strengths
3 reasons to book- Exceptional staff and service — Guests repeatedly praise the helpfulness and warmth of the team, often noting that requests were handled promptly and with extra touches.
- Genuine Kazimierz location — On Szeroka Street in the heart of the Jewish Quarter, steps from Plac Nowy and within walking distance of the old town's main sights.
- Home-like comfort and quiet — Apartment-style rooms with sitting areas, kitchenettes, and laundry facilities, yet guests note the rooms stay quiet despite the lively street.
–
Worth weighing
4 to weigh- Check-in is limited to a window — Reception is only available between 13:00 and 23:59, so late-night arrivals may need to plan ahead.
- Not set up for pets — Pets are not allowed on site, which may rule this out for travellers with dogs or cats.
- No on-site parking listed — With no parking mentioned, guests driving into Krakow will need to arrange their own parking nearby.
- Paid airport shuttle only — The airport shuttle comes at an extra cost, so factor that into your budget if you don't want to rely on public transport.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Family Penthouse
- 2 Single beds
- Shower
- Coffee machine
- Heating
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- Wi-Fi
- Air conditioning
- Heating
- Safe deposit box
- No smoking on site
- Key access
- Security
Services
- VIP check-in/ -out
- Express check-in/ -out
- Paid airport shuttle
- Grocery shopping service
Room comforts
- Sitting area
- Patio
- Tea and coffee facilities
- Dining table
- Ironing facilities
- Washing machine
- Free toiletries
- Electric kettle
- Cookware/ Kitchen utensils
- Outdoor dining area
- Flat-screen TV
- CD player
Family & accessibility
- Cots
- Allergy-free rooms
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 9/10 from 285 reviews
Booking.com · 9 · 285 reviews
9Verified guest“The location was superb, right next to a square in the Jewish quarter with plenty of landmarks and central sites. I often popped into Sami Am Am for takeaway food.”
9Verified guest“Rooms were really comfortable and had everything you could need — a fridge, a kettle, and even a microwave. The air conditioning kept things pleasant, too.”
9Verified guest“No complaints at all. I loved my stay and will definitely return. It was spotless, staff were incredibly helpful, and the beds were exceptionally comfortable. The place had a real family feel, and breakfast offered a wide variety — everything was outstanding.”
9Verified guest“Everything was simply very good.”
9Verified guest“Customer service was exceptional. The staff go above and beyond to make your stay special. The location is top-notch, right in the middle of everything, with a beautiful square and the lively Kazimierz neighbourhood nearby.”
9Verified guest“We visited Crystal Suites in the Jewish Quarter for the second time and it was even better than the first. I can't say enough about how great this place is. I couldn't have picked a better location for my trip to Krakow. Crystal Suites is a real blessing.”
04 — Location
Getting around Krakow
The property sits in Krakow.
Kazimierz: The hotel sits in the heart of Kazimierz, Krakow's historic Jewish Quarter. Guests can walk to Plac Nowy and its square, where restaurants, bars, and bookstores cluster.
Old Town: Muzeum Krakowa is about 1.5 km away, and guests say most central sights are reachable on foot without needing a car or tram.
Ul. Szeroka 14, Krakow, Lesser Poland, 31-053, Poland
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 13:00-23:59
- Check-out
- By 11:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 9 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 13:00 to 23:59, and check-out is by 11:00.
Does the hotel have parking?
There is no parking listed at the property. Guests travelling by car will need to arrange parking nearby.
Are pets allowed?
No, pets are not allowed at Crystal Suites Chez Helena.
Is there an airport shuttle?
Yes, there is a paid airport shuttle service available.
What amenities are in the rooms?
Rooms include air conditioning, a washing machine, a kitchenette with a kettle and cookware, a flat-screen TV, and tea and coffee facilities.
The bottom line
Crystal Suites Chez Helena earns its high ratings through attentive service, a prime Kazimierz location, and quiet, well-equipped apartments. It suits travellers who want a home base with character and are fine without hotel-style frills like parking or a 24-hour front desk.
9A strong choice for a Krakow city break, especially for repeat visitors to the Jewish Quarter.
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